Small Business Communications
VOIP (Voice over IP) or Hosted PBX (Private Branch Exchange) is a telephone switching system that’s accessible over a network in the cloud. Since it’s cloud-based, access to this is entirely over the internet, cutting down on hardware and software costs. An IP PBX is managed off-site, eliminating expensive infrastructure, software, and training. Cloud PBX platforms can be deployed quickly without more configuration. A hosted PBX shifts your phone and communications infrastructure over to a trusted VoIP provider. Instead of individual phone extensions, each phone is replaced with a VoIP desk phone. We provide a Cloud PBX where all phones connect to an outside VoIP data center. The phones have an individual login that are programmed beforehand to register with a SIP server. A cloud PBX provides all features of a modern employee, like voicemail to email delivery, auto attendants, and video conferencing.
The Benefits of Hosted PBX
Businesses often switch from an on-premises PBX to host their business phone system in the cloud for various reasons. In comparison, hosted PBX offers many features because of the VoIP features to implement.
A few top reasons why people switch to hosted PBX:
- On-demand use of local or toll-free numbers
- Affordable startup and operational costs
- Support and service offered by vendor’s cloud phone system
- Expanded communication capabilities
- Increased scalability due to cloud communications
- Greater ability to handle incoming call spikes
Fully Support Remote Employees
Many small and growing businesses choose a hosted PBX for the flexibility employees have for remote work. Voice Over Internet Protocol lets employees use an app and have calls forward to any phone number or device. These calls can happen anywhere in the world. California Computer Services as your VoIP service provider and a reliable internet connection can make this happen. With those two factors, hosted PBX can accomplish something the traditional PBX never could.
Fast Setup with Minimal Maintenance
Many small and growing businesses choose a hosted PBX for the flexibility employees have for remote work. Voice Over Internet Protocol lets employees use an app and have calls forward to any phone number or device. These calls can happen anywhere in the world. California Computer Services as your VoIP service provider and a reliable internet connection can make this happen. With those two factors, hosted PBX can accomplish something the traditional PBX never could.
Unparalleled Flexibility
With Hosted PBX, a business can change its call settings easily. The same way an employee can login and route their phone number to a new device. Cloud-based PBXs make accessing features like call forwarding, conference lines, Caller ID, and Voicemail to SMS a very simple process. Businesses had to call telecom providers to implement the options they wanted at an additional cost. A hosted PBX has provided flexibility and total call control in the hands of the user.
Enterprise-grade Reliability & Performance
For businesses, increased reliability is arguably the most crucial benefit. With built-in redundancies like failover and interconnected data centers, businesses can find ways to ensure they’re always up and running.
Even in the event of inclement weather that requires evacuation, you can configure your VoIP phone system for remote employees to alert customers with timely messaging, forward calls to voicemail, or even route them to cell phones. It’s possible because a hosted PBX operates across multiple redundant servers located across North America.